Policy & Refund Instructions

All merchandise sold by NotJustJewellery.com is guaranteed to be genuine, in new condition and quality inspected.

We have worked hard on photos and descriptions to make them as clear and accurate as possible. However, as colours and images vary depending on your monitor and browser, real diamonds and gemstones vary with every item we cannot guarantee that products will be exactly as seen on your monitor. The measurements provided are as accurate as possible.
If you are not completely satisfied with your purchase, please return them within 7 days of receipt of goods for either an exchange or complete refund.

The item must be returned in new and unused condition, in its original boxes and with all paperwork, parts and accessories to insure full refund. “New and unused” means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product and that the product must not be altered in any way. We cannot accept a return of any item with any indication that it has been used.

Personalised product is non-returnable unless goods are faulty!

Do not forget to include your name and address / email and whether you require refund or exchange. Failure to include these details will result is us not been able to process your return.

Earrings can only be returned if the sealed packaging has not been opened. Unfortunately, due to “Health & Safety” laws, earrings have to be returned in their original ‘still sealed’ packaging unless goods returned are faulty. This does not in any way affect your statutory rights.

Postage costs on the original order, where applicable as well as the return postage cannot be refunded, unless the items are faulty or damaged.

We recommend using a recorded ‘signed-for’ postal service for your own proof of return/delivery.

Damaged Goods

If your item/s arrive damaged or faulty please e-mail us within 48 hours – with your original confirmation e-mail, your e-mail address and phone number. NotJustJewellery.com will make every reasonable effort to replace the item in a timely manner. We will of course replace the item as well as your return postage without charge, upon return of the faulty item and all relevant paper work.

Please send the item via our recommended method to:

Suite 6
Vision Point
Vaughan trading Estate
Sedgley Road East
Tipton
UK
DY4 7UU

REMEMBER to include your name, address and a description of what is wrong with the item to insure that we can process your return.